The present General Conditions of Purchase regulate the use of the web site property of ANAIAK APLISERVICIOS, SL residing at Avda. Juan Carlos I Nº 10 bajo 01002 VITORIA-GASTEIZ (ALAVA, Spain); C. I. F. nº B01301936, registered in the Mercantile Registry of Alava, Volume 928, Folio 151, Hoja nº VI-7331, for any matter related to complaints, grievances or requesting information about goods or services offered or contracted to have the phone number +34 945 33 49 14, or e-mail

The use by the customer of the online services to purchase items from this web site presupposes, in any case, the adhesion to the present General Conditions of Purchase in the version published by ANAIAK APLISERVICIOS, SL at the time of the purchase order. Therefore, it is helpful for the customer to read these General Conditions before proceeding to make a purchase. The present conditions of purchase shall apply to all sales that have been made via this web site.

By placing an order, you warrant that you are 18 years of age and have legal capacity to take binding contracts.

We may update these terms and conditions of purchase as well as the legal Notice-Privacy Policy at any time. You can always review and print the updated version of both texts by clicking on the link "general Purchase Conditions" and "legal Notice-Privacy Policy".

1.1. Obligations of the user

As a user is obliged to communicate to ANAIAK APLISERVICIOS, SL all data needed for access to and use of the services of this web site, we may make use of them to get in touch with you if necessary, as well as for the purposes indicated in the legal notice/ privacy policy of this website, except for revocation expressed by your party to any of the aforementioned purposes.

It is essential to provide all the information listed as mandatory, because, not to do so we will not be able to complete your order. We will not be responsible in any case of possible delays or delivery failures as a result of error or omission of these data.

The user must make proper use of the services included in the website, always in accordance with the law, and will not engage in any activity that disrupts or interferes in its operation.

1.2. Security measures

We will establish all reasonable mechanisms at our disposal to ensure that your personal data will be kept safely at all times, we refer in all cases to the content indicated in the legal notice/ privacy policy of this web page. However, you consent that no data transmission over the Internet can be guaranteed as totally secure from access by unauthorized recipients and not be held responsible for any breach of security unless due to our negligence.



The User will be able to formalize the contract in Spanish. The purchasing system is subject to the legislation in force in Spain. Therefore, the operations of sale will be understood made in the home of ANAIAK APLISERVICIOS, SL residing at Avda. Juan Carlos I, 10 Bajo 01002 VITORIA-GASTEIZ (ALAVA, Spain)

The products offered in this service are directed at final consumers in the terms and conditions provided by the Law of the Retail Trade.

2.1. Procedure of purchase

Buy in our shop, it is very simple: just choose an article, add it to the shopping cart by clicking on the icon of the cart and process the order using the payment method that you prefer.

If you wish to learn this process in more detail, click here.

2.2. Confirmation of the order

The realization of the order implies, in any case, the obligation of payment of the same. The customer shall confirm the order placed by clicking the button “ORDER WITH PAYMENT OBLIGATION” or an expression analogous within the payment process. From this confirmation, the order is firm and shall be automatically registered and ANAIAK APLISERVICIOS, SL will proceed to the shipment and/or delivery in the form selected by the customer.

The automatic registration of the order placed has a value of proof as to its nature, content and date. The confirmation of the order by the customer implies the acceptance of prices, description of products offered, additional charges and other terms and conditions of sale of the product, which is presented in this paper.

After the confirmation of an online order, it will be sent by e-mail, to the address by You indicated, an e-mail confirming the order and the successful completion of the purchasing process with the information related to the purchase made; as well as an order reference number. This reference number uniquely identifies the purchase made through the web site and it is the way that the staff members of ANAIAK APLISERVICIOS, SL identify your purchase in case you need to ask us any query.

Only at that point will be formalized in the contract between you and us, and only to the related items in the confirmation of shipment. You have the right to receive a paper bill at no additional cost, for this will indicate your TAX identification number, name and surname or company name, and billing address. In addition, the client expressly declare your consent to the sending of electronic invoice, consent which can be revoked in any case, sending an email in this regard to the contact address indicated in the paragraph of the preliminary provisions of the present terms and conditions.

2.3. Price, currency and taxes.

The applicable prices are those indicated on the website on the date of execution of the order. The prices are detailed in each product are shown in euros (€) and include applicable taxes.

In accordance with the applicable legislation, any purchase made from our website will be subject to value added tax. The VAT rate applicable will be the one legally in force in each moment.

These prices, except where expressly stated otherwise, do not include shipping charges, which charges shall be stated in the purchasing procedure as an additional expense. For shipments within the territory of the peninsula, the transport will be free for orders over 50 euros, for amounts below this amount the shipping cost will be 5 euros regardless of the amount of the order.

Once you have completed the purchase order, and prior to making the payment for the order, it will show a final summary identifying the/the item/s purchased/s total price (taxes and expenses included).

ANAIAK APLISERVICIOS, SL reserves the right to make, at any time and without prior notice, any modifications it deems appropriate and may update, even daily, products, and prices in function of the innovations that are appearing.

2.4. Forms and terms of payment

Bills or invoices are payable cash, net and without discounts.

In no case, may a claim or handling, to justify a delay or a suspension of payment of the price of the Product.

If the invoice is issued in the name of a third party at the request of the Client, both shall be jointly and severally obligated to respond in the payment of the same.

Forms of payment accepted are listed below. In case of any incidence, we will inform the Customer by phone.

Payment with Credit Card:

We accept credit cards Visa and Mastercard. All of the operations of online payment with Credit Card are made through the secure payment gateway SERVIRED LABORAL KUTXA – EUSKADIKO KUTXA. The requested data will be transferred securely between you and the bank.

At the time of the order confirmation, the buyer shall provide the number of your payment card bank, followed by the type of card it is (between those accepted), date of expiry and the cryptogram of three-digit figure on the back of the same.

LABORAL KUTXA – EUSKADIKO KUTXA uses the HTTPS (SSL) protocol to establish a secure communication channel between the server and the user for the sending of your personal data. Providing that service through a secure server is to ensure the confidentiality of the information that is exchanged between the user computer and said server, using the SSL protocol, which prevents third-party access to the information submitted.

The charge will take place in real time, through this payment gateway. In the event that the charge cannot be conducted, finally, (for any reason), the order will be cancelled automatically.

Credit cards are subject to validation checks and authorisations by the entity issuing the same, but if said entity does not authorise payment, we will not be liable for any delay or non-delivery and we will not be able to formalize any contract with you.

Attention: The credit card fraud is a crime, and ANAIAK APLISERVCIOS, SL will initiate appropriate legal action against anyone who make a fraudulent transaction in our online store.

Payment by bank transfer:

You pay the amount of the purchase by bank transfer. In this case the payment must be made within a maximum period of 5 calendar days from the date of execution of the order. The delivery of the same will be done from the confirmation of such transaction.

The buyer must use the following account:

No. IBAN ES67 3035. 0086.66.0860036359




Being necessary for the wire to appear identified the order number or packing slip provided to the Customer.

Payment via PayPal:

PayPal is the intermediary service of payments more reliable, fast and easy to send a payment to any trade registered in PayPal. When performing the transaction, PayPal charges the buyer's credit card the specified amount and instantly send the confirmation of payment to the vendedorque, automatically, proceed to send the product. For more information you can visit the Paypal website.

2.5. Shipment of the purchased goods. Deadlines of delivery. Transmission of risk.

The expected delivery time is 2 to 3 working days from the date of receipt of the order, this being merely informative and therefore is not binding for the COMPANY. In any case, the legal time of delivery is a maximum of 30 calendar days from the conclusion of the contract, and if not given within this time limit the consumer shall be entitled to terminate the contract as well as reimbursement of all amounts paid. We will keep you informed of your order status at all times.

The risk of loss or damage in the goods is transferred to the Client, from the moment in which occurs the delivery, at the address indicated in the order by the Customer, except in cases specified otherwise. Once delivered the fertilizer, will form part of your property, and therefore, all damages, losses etc that may arise will be your responsibility.

2.6. Products on offer:

All of the products that we promote at a special price will be displayed on the web with the following information: offer price, usual price, percentage of discount, and, in your case, the date of termination of the offer or promotion. These deals will be available until the date indicated or until end of stock, in which case the product will automatically disappear from the web.

2.7. Warranty policy of withdrawal and claims.

Warranty: Please keep the receipt as proof of purchase, your presentation is required for any check, exchange or refund.

All the items that can be purchased on our website come with a legal guarantee of conformity of two years, from the date of purchase and/or delivery, according to the rules of application. In the event that the receipt of the goods by the Customer the package that present deficiencies must be noted on the delivery note of the carrier any incident that may exist in the state of the goods or the packaging thereof, in a maximum period of 24 hours from the receipt of the package so that we can make a claim to the transport agency. In the opposite case, it will be understood that the Product has been accepted in accordance.

We will give response to the complaints received in the shortest term possible and in any case within a maximum period of one month from the filing of the complaint.

Not included in the coverage of the warranty are defects caused by neglect, beatings, use or misuse, stress unsuitable, improper installation not carried out by the authorised Technical Service, when appropriate, or materials subject to wear from normal use.

In those incidents that justify the use of collateral are eligible for repair or replacement of the article, rebate or refund, in the terms legally established.

The guarantee will lose its value:

- If you modify, alter or replace some of the data of the same or proof of purchase.

- If handled or repair both the identification number as the device itself guaranteed without knowledge of Technical services.

To enforce the warranty contact us by e-mail to or phone call to 945 33 49 14

Withdrawal: The consumer has 14 calendar days from the delivery of the order to withdraw from the same. The product must be unused and in perfect condition. Including accessories, documentation (guarantees, labels and instructions of use ...) and original packaging otherwise we will not be able to proceed to your refund.

It is very important that we return the product perfectly packaged. In the event that the products are damaged due to improper packaging, not admit the return. The return shipping to our warehouse is the responsibility of the client but in the event of a change, you will not have to pay the cost of shipping the new order. Once the goods are received, and after checking the status of the same, we will proceed to refund the amount, on the terms set out in the RDL 1/2007, according to the method of payment chosen by the customer, unless payment in cash we will refund by bank transfer.

To make your return, you can use any of these means:

a) Free of charge in our store located at Avda. Juan Carlos I, 10, Bajo 01002 VITORIA-GASTEIZ (ALAVA, Spain).

b) By e-mail at the address Using the withdrawal form you can download it in the hyperlink below. In this case you'll have to put in the subject WITHDRAWAL FORM.

Withdrawal form (in format PDF, or Portable Document Format)
Withdrawal form (in the format ODT, Text, OpenDocument)
Withdrawal form (in the format DOCX, Document Microsoft Word 2007+)
Withdrawal form (in DOC format, Microsoft Word Document 97-2003)

Once we receive the merchandise in our warehouses and we have checked that all the above conditions, we will admit the return of the product and shall, prior to 14 calendar days from receipt by us, the refund of all amounts paid, including delivery costs (with the exception of additional costs resulting from the choice by you of a type of delivery different than the least expensive type of standard delivery offered by us), using the same means of payment used for the initial transaction.

to. If you have made the payment through credit card, you pay the amount on the same credit card.

b. If you pay cash or by bank transfer, you will be asked for an account number where to pay the amount.

Note: Please note that if you paid by credit card it is unlikely that your bank will show the amount of the refund in your balance until the following month.

Keep in mind that you will have to bear the cost of returning the goods in case of withdrawal, and that we don't accept carriage forward deliveries.